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Published by Afterschool.my on Feb 27, 2013, 04:34 pm
Demonstrating a commitment to consistent delivery of quality education and services, Curtin University, Sarawak Malaysia (Curtin Sarawak) has announced that it has achieved ISO 9001:2008 certification.
The certification was delivered by certifying agency SIRIM QAS Sdn. Bhd. following a year-long certification process involving review and enhancement of the university’s documentation and quality systems, organisation-wide training, internal quality audits, management review and final assessment. It brings Curtin Sarawak in line with Curtin University’s campuses in Perth and Singapore, which have also achieved ISO 9001:2008 certification.
(L-R)Chief Operating Officer Nicholas Ching, Doris Lian, Professor Ian Kerr and Deputy Pro Vice-Chancellor Professor Yudi Samyudia.
ISO 9001:2008 certification implies that an institution has well structured policies and procedures which are effective, in line with the overall institutional objectives that are supportive of growth and development as an organisation and based on world class standards.
At the heart of ISO 9001:2008 is a close analysis of current documentation and quality systems. "In the education sector, documented processes that demonstrate continual improvement of teaching and learning and business practices are critical to ensuring consistent delivery," remarked Doris Lian, Curtin Sarawak’s Planning, Quality and Accreditation Manager, who coordinated the certification process.
She added that ISO 9001:2008 certification is about commitment to delivering the best, high-quality products and service to customers, and delivering what the university says it delivers, and having the processes in place to prove it.
The certification also provides Curtin Sarawak with an opportunity to benchmark its services with other world class learning institutions, establish best practice for its processes, evaluate the quality of its services and identify areas for improvement.
According to Doris, the certification process has meant that new quality management systems have been put in place, which will benefit Curtin Sarawak’s students, staff and its academic programmes. To maintain its certified status, the university will need to continuously monitor and evaluate progress.
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