How to become Restaurant Manager in Malaysia |Afterschool.my

The quality of your dining experience relies on the business management and interpersonal skills of a Restaurant Manager. Restaurant Managers are responsible for the daily operations of restaurants.

A Restaurant Manager’s responsibilities vary and cover all areas of the restaurant, from the kitchen to the floor to sales. The responsibilities can include people management, ordering produce (meat, fish and dry goods), overseeing the cleanliness of the restaurant, getting customer feedback, making sure the orders arrive on time and many more.

Pros

Good career option for those with interests in Culinary Arts and Business

Requires minimum education qualification as some restaurants provide training

Cons

Long working hours and might have to work on weekends

Injuries are common (cuts and burns)

High turnover rates

Plan out a schedule to maximise the profitability of the restaurant

Prepare reports on the stock, sales, and on the employees

Create and implement plans to improve conditions in restaurant

Coordinate the tasks of staff during shifts

Recruit and train staff

Alleviate customers’ concerns and handle complaints

Maintain health and safety standards to suit regulations

Being able to manage pressure

It is the peak hours, you have tables of customers requesting for your attention for orders and payments. On the other hand, you will also have customers waiting for you to clean the tables so they can be seated. There will be many things happening all at once and you must deal with everything with a smile on your face. If you are capable of this, you have great potential to be pursuing this career!

Being aware of current trends

To thrive in business, you need to know the current popular demand of the customers. Transforming your restaurant, trying out a theme or even creating new promotions for example will be able to boost the reputation of your restaurant.

Organisational skills

As a Restaurant Manager, you will need to manage and coordinate all the staff’s tasks and responsibilities. Not only that, you will also be required to write thorough reports regarding the restaurant, performances of the staffs and more. Organisational skill is crucial to manage a team and the restaurant so that everything goes accordingly and not ending up in a mess.

Culinary Arts

Hospitality Management

Human Resource Management

Business Administration

A degree is not necessary to be a Restaurant Manager, but if you plan on working in a more recognised restaurant, a degree such as Culinary Arts, Hospitality Management or Business Administration would be helpful. If you are experienced in this field, it will be able to open more doors for you.

The working hours of a Restaurant Manager is long and irregular. You would have to prepare your restaurant in the mornings and work deep into the night as you clean up and organise everything back to its place. You would also have to work on weekends and during the holidays because that’s when the customers stream in endlessly.

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