Your guide to become an Hotel Manager in Malaysia

Average Salary
5,000 - 7,000

Job Demand

Who is an Hotel Manager

Hotel Managers are responsible for the day-to-day management of a hotel and its staff to ensure comfort for guests.

Hotel Managers are basically in charge of all hotel operations. They are accountable for budgeting, financial management, planning, organising and directing all services, including the concierge, room bookings, F&B, housekeeping, functions and room service. Travel for leisure and business is expected to increase in the next few years. In 2016, Malaysia welcomed 26.8 million tourists, based on reports from Tourism Malaysia Corporation. This will create a good job demand for people with a degree in the hospitality industry.

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The pros and cons of being an Hotel Manager

Pros

Favorable employment at large full-sized hotels
Able to find employment in various hospitality establishments such as resorts, casinos, bed-and-breakfasts, and others in the hospitality industry.
Satisfaction of providing the best service to guests and representing your hotel

Cons

Might have to work in the evenings and weekends to ensure hotel operations run smoothly
May be on 24-hour call especially during holiday and peak seasons
Jobs are competitive at larger hotels
Highly stressful leading to a high turnover

What are all the responsibilities of an Hotel Manager ?

Plan and organise hotel services
Promote the hotel
Managing your expenditure
Manage the hotel’s expenditure
Keep financial records and statistics
Set profit targets
Oversee the hiring and firing of staff and train newcomers
Create work schedules for staff
Handle customer complaints
Ensure events run smoothly
Deal with contractors and suppliers
Ensure maximum security and comfort
Inspect the building once in a while
Ensure the hotel follows safety requirements

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Incase of any queries

What skills do you need to become an Hotel Manager?

Warm and Friendly Personality

Do people just melt when they see your smile or hear your gentle voice? Can you calm others down with just your presence? Not because they are afraid of you, but because you have such as warm and friendly personality that people can’t stay mad at you for long. If you answered ‘yes’, then a Hotel Manager is what you should be. P/S: Guys, this job is not only for girls.

Good organisational skills

While all your friends leave their clothes lying around the bedroom and unwashed plates in the sink, you wake up even before the sun rises to clean up the house. You ensure the placemat is straight, your white shirt ironed and the files arranged in alphabetical order. You take pride in your cleanliness and how to manage it all in such a short time.

Able to handle stress

A Hotel Manager must be able to handle stress effectively. That includes remaining calm when guests are yelling right at your face for the mess someone else made or they may not understand the hotel’s policy, get upset and demand more than what you can provide. Obviously, you cannot fight back so your skills as mentioned previously will come in handy at a time like this.

What field(s) of study should you choose to become an Hotel Manager?

Hospitality Management
Event Management

What are the requirements to be an Hotel Manager?

A manager holds a very senior position in any company, almost like a director, so you will start off in a more junior position first and work your way to the top. You will need plenty of experience in almost every department first before you are eligible to be a Hotel Manager.

A bachelor’s degree is normally necessary for entry. Employers often ask for relevant work experience, not necessarily in a hotel but particularly in customer service or the hospitality industry. The ability to converse in a foreign language gives you an advantage. The more languages you speak, the better.

What are the working hours of an Hotel Manager

Since a Hotel Manager is one of the highest authorities in a hotel, they have to oversee every department, hence, it would require longer and irregular work hours. The hotel operates 24/7 so even if you’re on leave for one day, you still have to be prepared to settle an issue if anything goes wrong. Basically, a Hotel Manager must be present at all times. You might even have to work late into the night in order to prepare the hotel for people coming in.

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