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Your guide to become a Hotel Manager in Malaysia

Experience Required

NA

Average Salary

RM 3,000 - 6,000

Career Familiarity

Who is a Hotel Manager?

A hotel manager helps ensure your stay in the hotel is comfortable. They are responsible for the day-to-day management of a hotel and its staff.

A hotel manager helps ensure your stay in the hotel is comfortable. They are responsible for the day-to-day management of a hotel and its staff. They have commercial accountability for budgeting and financial management, planning, organising and directing all hotel services, including front-of-house (reception, concierge, and reservations), food and beverage operations, and housekeeping. Travel for leisure and business is expected to increase in the next few years. In 2013, Malaysi...

A hotel manager helps ensure your stay in the hotel is comfortable. They are responsible for the day-to-day management of a hotel and its staff. They have commercial accountability for budgeting and financial management, planning, organising and directing all hotel services, including front-of-house (reception, concierge, and reservations), food and beverage operations, and housekeeping. Travel for leisure and business is expected to increase in the next few years. In 2013, Malaysia welcomed 26.72 million tourists, based on reports from Tourism Malaysia Corporation. This will create the need for people with good working knowledge of the hospitality industry as well as those with great hospitality management skills.

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The pros & cons of being a Hotel Manager:

Pros

Favorable employment at large full-sized hotels

Can Find Employment in various hospitality establishments ( resorts,casinos,bed-and-breakfast , etc..)

Cons

Typically have to work evenings and weekends

May be on 24 hours especially during holiday seasons

Jobs are competitive at larger hotels

What are all the responsibilities of a Hotel Manager ?

Planning and organising hotel services

Promoting your business

Managing your expenditure

Keeping records about finances

Setting profit targets

Hiring new staff and training the newcomers

Creating work schedules for staff

Welcoming customers

Handling customer complaints

Ensuring events are running smoothly

Deal with contractors and suppliers

Setting up security

Inspecting property

Following rules and regulations regarding hotel maintenance

Making sure that the property follows safety requirements

What skills do you need to become a Hotel Manager?

An approachable personality

Being able to make Decisions quickly

Planning skills

Being able to be calm in a stressful situations

Patience with customers because sometimes the customers may not understand hotel policy and demand more than what you can provide.

Communication skills

What field of study should you choose to become a Hotel Manager?

You would start at the bottom, you may not even start as a manager. You might start managing food and drinks or the rooms. After you have proven yourself capable, you can manage the hotel. And after a few years, you would be able to move up the ladder and you can be a general manager, which means you manage all the operations in the hotel. You may want to start with small hotels before moving on to bigger chains.:

What qualification do you need to be a Hotel Manager?

A bachelor’s degree is normally necessary for entry. Employers often ask for relevant work experience, not necessarily in a hotel but particularly in customer service. Language skills such as knowledge of a foreign langauge may also be an advantage.

What are the working hours of a Hotel Manager?

Long work hours, sometimes you would even work late into the night in order to prepare the hotel for people coming in..

Who are all the top recruiters for Hotel Manager in Malaysia?

An obvious starting place is hotels, any hotel for that matter would need a manager, small or big. Hilton Other employers are similar to hotels such as motels, inns, bed and breakfast accommodations and other such companies

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